Refund policy

Refund Policy

Litterly offers a 60-Day Money-Back Guarantee on every order.

The window

You have 60 days from the day your order is delivered. Email support@shoplitterly.com and tell us your order number. There is no form and no restocking fee.

You keep the bottle

We do not ask you to ship an opened bottle back to us. If the beads did not fix the smell in your house, tell us and we refund you. Unopened bottles do not need to come back either.

Refunds

Approved refunds go back to the original payment method for the full amount you paid. They typically appear within 5 to 10 business days of approval, depending on your bank.

Damaged on arrival

If a bottle arrives cracked, open or spilled, email support@shoplitterly.com with a photo within 14 days of delivery and we replace it at no cost, regardless of the 60 day window.

Wrong or missing items

Email support@shoplitterly.com with your order number and we will correct it.

Subscriptions

Every bottle on a subscription is covered by the same guarantee. Cancelling a subscription does not affect a refund on a bottle already delivered.

Questions: support@shoplitterly.com.